GDPR

Website

or also referred to as the Website is the e-shop website at www.mira-mar.cz, which is operated by the Administrator;

GDPR

Regulation (EU) 2016/679 of the European Parliament and of the Council;

Personal data

any information about the User that can directly or indirectly identify the User;

User / you

the natural person to whom the Personal Data relates, most often a customer or potential customer or user of our Website, also referred to as "you";

Processor

we use other entities that process Personal Data on the basis of a contract or other mandate for the controller;

Processing of Personal Data

means any operation or set of operations on Personal Data or sets of Personal Data that is carried out with or without the aid of automated processes, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or any other disclosure, alignment or combination, restriction, erasure or destruction;

 → Name and surname, date of birth, contact details (especially e-mail, telephone number)

→ Personal data that you entrust to us in the context of competitions organised by us (in particular name and surname, social network nickname, email, phone number)

→ Order notes and other information you provide to us in communication with us (in particular, your questions and answers to your questions, communication with you)

 → Cookies and IP address, activity data (including information about your device or operating system)

 → Login to the user account and behaviour in the user account (in particular the data filled in by the User in the user account, purchase history, time of registration, date of last profile update)

→ Invoicing data and bank details (data necessary for bookkeeping and payment)

→ the comments you add to our social media posts (in particular Facebook, Instagram, YouTube, TikTok, LinkedIn), as well as your profile name (nickname) on these social media and the information you make publicly available on your profiles

Why?

What data?

How?

How long?

Visit the Website.

Providing basic functions of our Website, analytics, improving our services. We also process personal data to show you relevant content or our advertising on other websites. You can set your preferences in the cookie bar. The legal basis for processing Personal Data is consent (analytics, marketing cookies) or our legitimate interest (necessary cookies).

Information about when and how you visit and browse our Website, which may include: your IP address, the date and time you accessed our Website, information about your Internet browser, operating system or language settings, and your history on the Website. If you visit our Website via a mobile phone, we may also process data about your phone.

Cookies or other technologies for tracking User behavior.

The processing time varies according to the type of cookie. Some process data only for a session (visit), some for longer. More information can be found in the Cookie Policy.

Communication with customer support, requests and complaints.

By submitting an enquiry, you consent to the processing of Personal Data for the purpose of processing your enquiry.

Name, surname, telephone number, e-mail.

We process Personal Data necessary for the purpose of processing the enquiry. The communication takes place by phone, e-mail or directly on our Website.

Closed queries are periodically deleted, but no later than 3.5 years after the query was submitted.

Sending commercial messages (direct marketing).

You have agreed to receive our newsletter. If you do not want to receive the newsletter, you can unsubscribe in the footer of the email.

Name, surname, telephone number and e-mail.

We send a newsletter to inform you about our goods, services and news.

The data is processed for a period of 5 years from the last active viewing of the newsletter, unless you unsubscribe earlier.

We organize competitions. To evaluate the competition, we announce and publish the winners on our website and social media. You give your consent to participate in the competition.

First name, last name, address, nickname, phone number, email address or other information that may be specified by the terms of the competition.

You voluntarily provide us with Personal Information when you enter a contest on social media.

The data is processed for a period of 3 years from the last end of the competition, unless you withdraw your consent earlier - or for a different period if stated differently in the terms and conditions of the competition.

Why?

What data?

How?

How long?

Visit the Website.

Providing basic functions of our Website, analytics, improving our services. We also process personal data to show you relevant content or our advertising on other websites. You can set your preferences in the cookie bar. The legal basis for processing Personal Data is consent (analytics, marketing cookies) or our legitimate interest (necessary cookies).

Information about when and how you visit and browse our Website, which may include: your IP address, the date and time you accessed our Website, information about your Internet browser, operating system or language settings, and your history on the Website. However, information about your behaviour on the Website is anonymised for your maximum privacy. If you visit our Website via mobile phone, we may also process data about your phone.

Cookies or other technologies for tracking User behavior.

The processing time varies according to the type of cookie. Some process data only for a session (visit), some for longer. More information can be found in the Cookie Policy.

Order processing.

In order to purchase goods on our e-shop, you need to go through the Order process. By completing the Order, the Contract between us is concluded. This is the performance of the Contract.

During the Order process, you enter your name, surname, e-mail, telephone number, contact and delivery address, billing data, or data in the notes.

You will provide us with this information when you fill it in either as part of the user account registration or during the Order process.

The data is processed for the duration of the Contract or until it is transferred and then for 4 years after the end of the Contract.

Claims. We will process certain personal data in order to process the claim in order to comply with the legal obligation and also to fulfil the concluded Contract.

Name, surname, e-mail, telephone number, details of the concluded Contract, delivery and necessary payment details.

You provide us with this Personal Data for the purpose of purchasing goods on our e-shop, we process the Order and then fulfil our statutory or contractual obligation.

We will process your Personal Data for the duration of the customer's contractual relationship with us and subsequently for 4 years after its termination.

User account.

If you create a user account, we will process your Personal Data to the extent necessary. We process Personal Data on the basis of the concluded Agreement.

The data filled in during registration, in particular your e-mail and other contact details (see above). You can also choose to fill in your date of birth.

The scope of processing of Personal Data may vary depending on which Personal Data you fill in your User Account.

You will provide us with this information when you create your user account.

We process your Personal Data for this purpose for as long as the user account exists.

Communication with customer support, requests and complaints.

By submitting an enquiry, you consent to the processing of Personal Data for the purpose of processing the enquiry, or Personal Data is processed on the basis of a concluded Contract.

Name, surname, phone number, email, invoice number and user account.

Communication with customer support takes place by phone, e-mail or directly on our Website.

Closed enquiries and complaints are periodically deleted, but no later than 3.5 years after the enquiry or complaint has been dealt with.

Direct marketing, especially sending commercial messages.

We may send newsletters to our customers based on a legitimate interest in improving and promoting our goods and services.

Name, surname, telephone number and e-mail.

We send a newsletter to inform you about our goods, services and news.

The data is processed for a period of 5 years from the last active viewing of the newsletter, unless you unsubscribe earlier. If you do not want to receive the newsletter, you can unsubscribe in the footer of the e-mail.

We organize competitions. To evaluate the competition, we announce and publish the winners on our website and social media. You give your consent to participate in the competition.

First name, last name, address, nickname, phone number, email address or other information that may be specified by the terms of the competition.

You voluntarily provide us with Personal Information when you enter a contest on social media.

The data is processed for a period of 3 years from the last end of the competition, unless you withdraw your consent earlier - or for a different period if stated differently in the terms and conditions of the competition.

Satisfaction rating. We have a vested interest in finding out whether you were satisfied with our service and the goods you ordered from our e-shop.

Customer's name, surname, e-mail and information about the ordered goods.

Unless you have previously consented to this (e.g., as part of an Order), we will disclose certain Customer Personal Data to a third party for the purpose of evaluating customer satisfaction.

We process the data for the duration of the customer's contractual relationship with us and subsequently for 4 years after its termination.

Accounting.

On the basis of the concluded Contract you will pay us the purchase price of the goods and transport. We issue you accounting and tax documents, which we then archive and continue to work with them for the purposes of proper bookkeeping and compliance with legal obligations.

Invoice data: name, surname, e-mail address, billing address or other identification of the User and details of performance according to the Order. Details on the tax invoice: name, surname, email address, billing address or other identification of the User and details of the goods ordered.

After filling in the payment information in the profile, we save this information to create an invoice. We are fulfilling a legal obligation.

We are legally obliged to keep accounting documents and accounting records (invoices) for 5 years starting from the end of the accounting period to which they relate. We are also obliged to keep the invoice for 3 years from the end of the tax year in which the tax liability relating to the invoice arose. We are also obliged to keep tax documents for 10 years from the end of the tax year in which the transaction took place.

Compliance with legal obligations.

In certain cases, we must process your personal data in order to comply with obligations imposed by law.

In particular, this may include the name, surname, e-mail address, billing information, or other identification of the User.

In this case, we process your Personal Data in order to comply with applicable law (compliance with a legal obligation).

We process your Personal Data for the period of time specified by the applicable law.

Why?

What data?

How?

How long?

Jobs.

On our Website, you can find currently available jobs in the Careers section.

This is the information you provide in your CV. Name and surname, address, date of birth, telephone number, email address, social networking link if applicable, details of former employment, education, interests, skills, certifications.

We will look at the documents you have sent us that contain Personal Data and will get back to you based on them.

We have a legitimate interest in retaining the Personal Data of job applicants for a period of 3 years. The reason for this is that we may have an interesting job offer for you at a later date.

Website operation and security

Shoptet, Cookiebot

Routine analysis of Website traffic

Google Analytics

Order processing

Shoptetpay, PPL, DPD, Parcel shop, Mail order

Complaints

PPL, DPD, Packing house, Mail order

Inquiry handling and communication with us

Bossbot.cz, Facebook, Instagram,

Accounting

Helios

Marketing

Google Ads, Google Tag Manager, Sklik, Heureka.cz, Zboží.cz, Srovnáme.cz, Facebook, Instagram, YouTube,

Social networks

Facebook, Instagram, YouTube

Satisfaction rating

Heureka

Right of access

We will confirm whether we are processing your Personal Data.

You have the right to be informed about the purposes of processing, the categories of personal data, the recipients to whom they are disclosed, the duration of processing.

You have the right to know whether a right has already been exercised.

You may also request a copy of your personal data if the rights and freedoms of others will not be adversely affected.

Right to repair

He has the right to request the rectification of inaccurate personal data. You can also correct certain data in your user profile.

Right to erasure

If there is no other reason to continue processing this data, we will delete or anonymise the data requested by you.

Right to restriction of processing

Please contact us if you believe that we are processing data incorrectly. Whether it is the reasons for the processing or the extent of the processing.

Right to notification of rectification, erasure or restriction of processing

If you contact us with your request, we will inform you of the result. Sometimes we may not be able to comply (e.g. the email address from which you wrote to us is no longer working).

Right to portability

We will provide your Personal Data that you have provided to us in a structured and machine-readable format to another controller upon your request.

Right to object

If we process your data on the basis of a legitimate interest (e.g. sending a newsletter to Users). It is up to us to prove our legitimate interest. If your objection is justified, we will stop processing Personal Data.

Right to withdraw consent

If you have changed your mind, please let us know. Processing for marketing and commercial purposes can be revoked at any time.

Automated individual decision-making including profiling

Don't want to be decided by computer? We respect your right, so we do not carry out profiling. We process Orders, so your Personal Data may be processed automatically.